Steps to making medical claims

Claims Services are provided by Allianz Global Assistance.

1. Call

To get authorization for medical procedures, including certain diagnostic tests (such as a CAT scan or MRI) call Allianz Global Assistance at 1-800-995-1662.

You must call Allianz Global Assistance immediately if you are admitted to a hospital.
Call 1-800-995-1662. See the Emergencies page.

2. Claim Form

If possible, bring a printed claim form with you if you seek medical attention at a doctor's office or walk-in clinic. Section 5 on the claim form should be completed by your attending physician.
Please note that if the doctor charges an extra fee to complete your claim form the insurance will not reimburse you for that extra fee. If you do not get the doctor to complete section 5 of the claim form, then ask for a photocopy of your patient record / medical chart before you leave the medical clinic as the insurance company may require this to process your claim.

3. Submit Claim

To process a claim, Allianz Global Assistance will need your completed claim form, along with all related bills/receipts and treatment statements.

Tip! Submit all claims as quickly as possible, and before you mail original documents, make copies for your own records.

Send claim forms, and all pertinent documents to the address indicated in the claim form.

4. Read & Ask Questions

For a complete understanding of the procedures and conditions that apply to medical claims, read your policy wording.

If you have questions, please contact David Cummings Insurance Services Ltd.

If you have a Study Permit, carry a photocopy of it with you, or keep a picture of it on your phone or other mobile device. If you need treatment at a hospital or emergency room, show the copy of your study permit because doing that may qualify you for much lower rates.