Steps to making successful medical claims

1. Call

To get authorization for medical procedures, including certain diagnostic tests (such as a CAT scan or MRI) call Norfolk Mobility Benefits Inc. at 1-800-672-6089 (ext. 2909). When the operator answers, ask for the claims department. If you reach a recording you will be asked to enter the extension you wish to reach. In this case enter 2909 to be transferred to the claims department.

You must call TIC immediately if you are admitted to a hospital.
Call 1-800-995-1662. See the Emergencies page.

2. Claim Form

You must bring a claim form with you if you seek medical attention at a doctor's office or walk-in clinic. Question #4 on the claim form should be completed by your attending physician.

If you have already paid for a doctor's visit and did not have the doctor complete the claim form for you, you may complete it yourself. You must describe the reason for your visit and the diagnosis that the doctor gave to you about your symptoms or injury.

3. Mail Original Documents

You must mail all original receipts for payments you have made. These could include the payment to a doctor/clinic, payment for prescription medication at a pharmacy, payment for a lab test or x-ray, payment for treatment at the out-patient emergency ward of a hospital. Before you mail original documents, make copies for your own records.

Mail claim forms, and all pertinent documents to:

Norfolk Mobility Benefits Inc.
Suite 1100, 940 - 6 Ave. SW
Calgary, AB T2P 3T1

4. Read & Ask Questions

For a complete understanding of the procedures and conditions that apply to medical claims, read your policy wording, especially the section called "Procedures Applicable to Medical Claims".

Because the policy wording is a legal document some of the language may be difficult to understand. If you have questions, please contact David Cummings Insurance Services Ltd. or Norfolk Mobility Benefits Inc..