Emergencies

IF YOU ARE HOSPITALIZED YOU MUST
CONTACT MSH Assistance IMMEDIATELY.

MSH Assistance
Policy No. (As indicated on your Insurance ID Card)

The MSH Assistance call centre is open 24 hours every day.

From Canada and United States call: 1 (800) 808-2694

From all other countries call Collect: 1 (403) 538-2364 (ask operator to reverse the charges)

The following information will have to be provided at the time of the phone call:

  • Caller's name, telephone number and relationship to the patient
  • Patient's name, age, sex, and location
  • Policy Number
  • Nature of medical problem
  • Telephone numbers of medical personnel involved
  • How and when the next communication will take place

IMPORTANT: In order for medical evacuation expenses to be covered by the program, you must have MSH Assistance either authorize or arrange the trip. All admissions to Hospital must also be handled through MSH Assistance.  Failure to contact MSH Assistance in the event of hospitalization may affect settlement of your claim.