Emergencies

IF YOU ARE HOSPITALIZED YOU MUST
CONTACT Allianz Global Assistance (formerly TIC) IMMEDIATELY.

Allianz Global Assistance (formerly TIC)
Policy No. (As indicated on your Insurance ID Card)

The Allianz Global Assistance (formerly TIC) call centre is open 24 hours every day.

From Canada and United States call 1-800-995-1662

From all other countries call 416-340-0049 (ask operator to reverse the charges)

The following information will have to be provided at the time of the phone call:

  • Caller's name, telephone number and relationship to the patient
  • Patient's name, age, sex, and location
  • Policy Number
  • Nature of medical problem
  • Telephone numbers of medical personnel involved
  • How and when the next communication will take place

IMPORTANT: In order for medical evacuation expenses to be covered by the program, you must have Allianz Global Assistance (formerly TIC) either authorize or arrange the trip. All admissions to Hospital must also be handled through Allianz Global Assistance (formerly TIC).  Failure to contact Allianz Global Assistance (formerly TIC) in the event of hospitalization may affect settlement of your claim.