Steps to making medical claims on the PREMIER PLAN (old)
Claims Services are provided by MSH International (Canada) Ltd.
In addition to reading the steps below, watch MSH's two-minute animated web video about making claims.
1. Call
To get authorization for medical procedures, including certain diagnostic tests (such as a CAT scan or MRI) call MSH International (Canada) Ltd. at 1-(403)-537-8823 or toll free within North America at 1-(866)-767-7959. Alternatively, you may send a request for pre-approval of expected medical expenses to precertification@americas.msh-intl.com
You must call TIC immediately if you
are admitted to a hospital.
Call 1-800-995-1662. See the
Emergencies page.
2. Claim Form
You must bring a claim form (or claim form after July 1st, 2013) with you if you seek medical attention at a doctor's office or walk-in clinic. Question #4 on the claim form should be completed by your attending physician.
If you have already paid for a doctor's visit and did not have the doctor complete the claim form for you, you may complete it yourself. You must describe the reason for your visit and the diagnosis that the doctor gave to you about your symptoms or injury.
3. Submit Claim 
To process a claim MSH will need your completed claim form, along with all related bills/receipts and treatment statements.
If your claim is under USD$2,500 it may be faxed or emailed to initiate processing, however the original hard copies must be retained by you for a period of 24 months after the claim was incurred. MSH may request copies of the original receipts at any time to validate your reimbursement.
To process a claim of over USD$2,500 MSH must receive your original claim documents in hard copy.
The deadline for submitting claims is 365 days after the date of the medical expense or 90 days after the end of your insurance policy, whichever is earlier.
Tip! Submit all claims as quickly as possible, and before you mail original documents, make copies for your own records.
Send claim forms, and all pertinent documents to:
MSH International (Canada) Ltd.
Suite 300, 999 - 8th Street SW
Calgary, AB
T2R 1N7
Fax (403) 265-9425
4. Read & Ask Questions 
For a complete understanding of the procedures and conditions that apply to medical claims, read your policy wording.
If you have questions, please contact David
Cummings Insurance Services Ltd.