+ Contact Norfolk Mobility Benefits Inc. at 1-800-672-6089 (ext. 2909) between 7am–4pm PST to get authorization for medical procedures, including certain diagnostic tests (such as a CAT scan or MRI), and also for all other claim inquiries.
IF YOU ARE HOSPITALIZED
YOU MUST CONTACT TIC IMMEDIATELY.
Travel Insurance Coordinators Ltd.
TIC Policy No. GFRW1062
The TIC call centre is open 24 hours every day.
From Canada and United States call 1-800-995-1662
From all other countries call 416-340-8444 (ask the operator to reverse the charges)
The following information will have to be provided at the time of the phone call:
- Caller's name, telephone number and relationship to the patient
- Patient's name, age, sex, and location
- TIC Policy number GFRW1062 (also called the Policy Number)
- Nature of medical problem
- Telephone numbers of medical personnel involved
- How and when the next communication will take place
IMPORTANT: In order for medical evacuation expenses to be covered by the program, you must have TIC either authorize or arrange the trip. All admissions to Hospital must also be handled through TIC. Failure to contact TIC in the event of hospitalization will affect settlement of your claim.