Your Claims Administrator:
For 24/7 Emergency Assistance, Pre-Authorization of Medical Services, and Claims Inquiries:
MSH International (Canada) Ltd.
2900, 605 – 5th Avenue S.W.
Calgary, Alberta
T2P 3H5, Canada
Email:
To Request Pre-Authorization or to Report Admission to Hospital: precert@msh-intl.com
To submit or inquire about claims: claimsamerica@msh-intl.com
Toll Free (Canada & US) Tel: 1 (800) 808-2694
Tel: 1 (403) 538-2364
Fax: 1 (403) 265-9425
IF YOU ARE HOSPITALIZED YOU MUST CONTACT MSH Assistance IMMEDIATELY.
For all inquiries about Enrollment, iMED Card, and general 'how-to' support:
David Cummings Insurance Services Ltd. (DCIS)
Hours Monday to Friday, 9:30am to 4:30pm PST Closed on weekends and public holidays.
Click here for seasonal holiday office closure information
How to connect with us…
1. By telephone or email
2. By booking a video conference meeting
3. By booking an in-person visit to our Vancouver office
Our staffing model:
Some of our staff work 100% from their home-office, others work 100% at our Vancouver office, and the rest have a mix of Vancouver-office and home-office days. For this reason visits to our Vancouver office need to be pre-arranged so that we can coordinate the availability of the appropriate licensed insurance agent and/or administrative support staff. Please note that some types of insurance consultation are only available over telephone, email, and video conference.
Tel 604.228.8816 or 1.800.818.3188 (North America Toll Free)
Fax 604.228.9807
Email DCIS
Mailing Address:
Suite 350 – 2083 Alma Street
Vancouver, BC
Canada V6R 4N6
Our office is located on the third floor (office level) at the Jericho Village Shopping Centre. (Please call or email to request an appointment for an in person visit to our office)
BY BUS > From the UBC Bus Loop, take the No. 84, 44 or 04 bus. Get off at the Alma Street bus stop. For more information about Public Transit visit the Translink website at www.translink.ca
BY VEHICLE > Free 1-hour parking is available on the top two parking levels, and free 4-hour parking is available on the very bottom parking level.