Your Claims Administrator:
For 24/7 Emergency Assistance, Pre-Authorization of Medical Services, and Claims Inquiries:
MSH International (Canada) Ltd.
2900, 605 – 5th Avenue S.W.
Calgary, Alberta
T2P 3H5, Canada
Email: claimsamerica@msh-intl.com
Toll Free (Canada & US) Tel: 1 (800) 808-2694
Tel: 1 (403) 538-2364
Fax: 1 (403) 265-9425
IF YOU ARE HOSPITALIZED YOU MUST CONTACT MSH Assistance IMMEDIATELY.
For all inquiries about Enrollment, iMED Card, and general 'how-to' support:
David Cummings Insurance Services Ltd. (DCIS)
Hours Monday to Friday, 9:30am to 4:30pm PST Closed on weekends and public holidays.
Please Note: As a precaution for employee and client safety during the COVID-19 pandemic, DCIS offices continue to be closed for in-person visits until further notice. We remain here to serve you over email, telephone, and internet conferencing, and essential on-site service when pre-arranged.
Tel 604.228.8816 or 1.800.818.3188 (North America Toll Free)
Fax 604.228.9807
Email DCIS
Please note the DCIS office closure during the holiday season
We will be CLOSED Friday, December 24th - Monday, January 3rd
We resume regular office hours on Tuesday, January 4th
Click here for the current DCIS office hours
Mailing Address:
Suite 350 – 2083 Alma Street
Vancouver, BC
Canada V6R 4N6
Our office is located on the third floor (office level) at the Jericho Village Shopping Centre. (Appointment required to visit office in person)
BY BUS > From the UBC Bus Loop, take the No. 84, 44 or 04 bus. Get off at the Alma Street bus stop. For more information about Public Transit visit the Translink website at www.translink.ca
BY VEHICLE > Free 1-hour parking is available on the top two parking levels, and free 4-hour parking is available on the very bottom parking level.